In response to an increase in demand for same-day GP appointments, we will be trialling a GP triage system on Fridays commencing the 15th September.
You will be asked questions about your symptoms by Reception in order to signpost you correctly. Please answer as fully as you can.
Our receptionists will either offer you an appointment with one of our Advanced Nurse Practitioners or put you on the triage list for a call-back from one of our GPs. You will be telephoned by the GP the same day and either receive telephone advice or an appointment will be offered to you (at either practice in the morning and Angmering Medical Centre only in the afternoon).
What is Telephone Triage?
Telephone Triage is a method by which a GP contacts a patient and manages their care based on the outcome of that telephone call.
What are the benefits?
Benefits for the patients:
- will speak to a GP sooner;
- will see a GP sooner, when appropriate;
- saves time for the patient and GP
Benefits for GPs:
- can manage workloads more efficiently;
- reduces DNAs (Did Not Attend) and therefore appointment slots are not wasted
Q. Is this to stop me getting an appointment?
A. Not at all. It is to ensure that the patients who need to be seen on that day are seen by an appropriate health care professional. It's also to help us cope with the ever increasing demand for appointments.
Q. How does it work?
A. Any patient who wants to be seen on the same day, and who fits the criteria for triage, may be assessed this way. The system has been used successfully for several years in many GP surgeries around the country and analysis has shown that the process significantly improves access for patients.